Privacy & WhatsApp enquiries

Information you share

We receive the information you send when you contact us or submit an enquiry. This may include your name, WhatsApp number, messages, vehicle details, photographs or documents, and your preferred appointment date, time and assessment area. WhatsApp also provides message identifiers, delivery information and your profile name where available.

How we use it

We use this information to answer your questions, understand the vehicle or service you need, prepare your enquiry for our team, arrange and manage appointment requests, and keep records of our conversations. Our virtual assistant may generate replies using your messages, recent conversation history and the business information we provide. You can ask for a person at any time.

Automated replies are not a final vehicle offer, payment confirmation or guarantee of availability. Our team confirms quotations and appointments.

Services involved

WhatsApp messages are handled through Meta's WhatsApp services. Our sales dashboard uses Base44 to store enquiry records, assistant instructions, conversation records and appointment requests. Automated replies use Base44's AI integration services to process the relevant conversation context. These service providers process information to deliver their services under their own terms and privacy arrangements.

During our transition, Speedbots may also process conversations that remain routed through its existing WhatsApp connection. Changing our connection does not automatically remove records already stored by a previous provider.

Hosting and processing may occur outside Singapore. Please review the privacy information of WhatsApp and Base44 for their services.

Access and care

Sales dashboard access is restricted to authorised administrators. Connection credentials are kept in backend settings, separate from the public website. Please do not send passwords, one-time login codes, payment-card details or unnecessary identity documents in a sales conversation.

Your requests

To ask about information we hold, request a correction or deletion, or stop automated replies, contact Embergate Export on WhatsApp at +65 9660 9187 and ask for the team. We may need to verify that the request concerns your own records. Some information may need to be retained for an ongoing transaction, a dispute or an applicable legal obligation; the team will explain this where relevant.

Deleting information from our dashboard does not delete messages already held on your device or by WhatsApp. You can manage your own WhatsApp chat history in the WhatsApp app.